Welcome to Aviara Lanka. You agree to obey and be bound by the Terms & Conditions below when you use or use our services, such as our website and booking services. Please read them carefully.
1. Company Information
Aviara Lanka
2. Services
Aviara Lanka provides travel-related services, including:
- Tour packages
- Hotel bookings
- Transport arrangements
- Tailor-made holidays
To provide these services, we engage with third-party partners including hotels, drivers, guides, and other service providers. Unless otherwise stated, all reservations are made directly with Aviara Lanka.
3. Booking and Payment
- All service payments must be made in advance or as agreed in some circumstances that need deposits.
- You can pay with a credit card or a bank transfer.After a booking is made, the service provider's return policy will apply to any refunds. You can only get a full refund if you haven't already booked services.
- Depending on the rules of the service provider, some services, such reserving a hotel or a ride, may not be able to be refunded.
4. Customer Information
We need certain personal information to deliver our services, such as your name, email address, phone number, passport information, travel preferences, and the ages of any children going with you. You may get information by inquiry forms, booking forms, email, or phone.
Use of Customer Information
- All service payments must be made in advance or as agreed in some circumstances that need deposits.
- You can pay with a credit card or a bank transfer.After a booking is made, the service provider's return policy will apply to any refunds. You can only get a full refund if you haven't already booked services.
- Depending on the rules of the service provider, some services, such reserving a hotel or a ride, may not be able to be refunded.
Sharing and Security
- Required customer information may be shared with hotels and other service providers.
- All customer data is encrypted, password-protected, and not sold or shared with unrelated parties.
- Customers may unsubscribe from marketing emails or newsletters at any time by requesting to do so.
5. Website Use
- Our website may include forms for inquiries or newsletter subscriptions.
- We currently do not use cookies or tracking tools such as Google Analytics or Facebook Pixel.
- If tracking tools are added in the future, an appropriate privacy consent or cookie notice will be provided.
6. Limitation of Liability
- Aviara Lanka provides services based on third-party providers and cannot guarantee performance or outcomes.
- We are not liable for any loss, damage, injury, or inconvenience caused by delays, cancellations, or failures of third-party service providers.
- Customers are encouraged to obtain travel insurance to cover potential risks.
7. Travel Insurance
To protect against unexpected catastrophes, Aviara Lanka suggests that all clients get the right travel insurance.
8. Governing Law
The laws of Australia govern these Terms & Conditions. If there is a disagreement over these words, only Australian courts will be able to handle it.
9. Contact
For privacy, booking, or complaint-related queries, customers should contact:
Nilan Chamara - Travel Curator
Email: info@aviaralanka.com
10. Amendments
Aviara Lanka might change these Terms and Conditions at any moment. Customers are asked to check this site from time to time. If you keep using our services after revisions, you agree to the new terms.
